Terms of Service

Preamble

If for any reason you have decided to cancel a purchased tourist product, then, in accordance with Law of the Russian Federation No. 2300-1 of 07 February 1992 "On the Protection of Consumer Rights" (for legal entities — in accordance with the Civil Code of the Russian Federation), a refund of the product is possible subject to the following conditions:

Cancellation by the customer

If the Customer cancels a booked tourist product, a penalty is charged depending on the date on which the booking of the tourist product is cancelled, namely:

• 15 or more days before the start of the tour — 10% of the total cost of the tourist product;
• 14–7 days before the start of the tour — 50% of the total cost of the tourist product;
• 7–3 days before the start of the tour — 80% of the total cost of the tourist product;
• 3–1 days before the start of the tour — 100% of the total cost of the tourist product.

Cancellation by the seller

If the Contractor is unable to provide a permit to visit the Baikonur Cosmodrome for any member of the Customer's family, for participation in the activities set out in the Programme, or in the event of an unscheduled postponement of the launch date by more than 14 days which is not acceptable to the Customer, the Contractor shall refund 100% of the cost of the tourist product.

Documents required for a refund

Documents required for a refund of funds according to the method of payment of the booking:

1. Payment by bank transfer: an application on the organisation's letterhead bearing the company seal.
2. Payment by card (acquiring): an application following the template + a scan of the cardholder's passport.

If payment was made by several methods, separate applications are required for each payment method, corresponding to the amount paid. If the booking was paid for by transferring funds from the bookings of other tourists, then in order to transfer the funds from it you must send to we@kosmotravel.ru a receipt for the refund of funds (a cash disbursement order with the tourist's details) + a written acknowledgement from the tourist (from the booking whose funds were used to make the payment), stating their passport details and confirming receipt of these funds in full (for each booking from which the transfer was made).

Refund periods

Refunds are made within no more than 10 working days where the tour was paid for by bank transfer. Where payment was made by card (acquiring), refunds are made within no more than 15 working days.